For hygiene reasons, Roqua pieces cannot be returned or exchanged except in cases where you receive a faulty item. We provide very descriptive and detailed measurement details as well as high resolution 3D render images, professional campaign images and 360 loop videos in the product section for this reason.

In unfortunate cases where you mishandle your piece, we offer a flat rate of NGN 16,000 for repairs.

DISCLAIMER :

Natural pearls have variances in colour, shape and texture. Your pair will vary slightly from the image provided online

Due to using natural gemstones; you will find variances and veins on our stones and pearls. These naturally occurring variances are not deemed as faulty and are characteristics unique to each piece. 

Our pearl beads may feature bead holes which are standard in the production process of pearl beads globally. The placement of these bead holes are unique to each pearl. 

These production features are not a fault and items cannot be exchanged or returned on these grounds.